Product support
Get help with your account, integrations, imports, synchronization, BI endpoints or other FieldOps features.
Contact & Support
FieldOps Africa
How can we help?
Contact us for product support, demos, onboarding, pricing, KoboToolbox and ODK Central integrations, Excel imports, dashboards, reporting or BI access.
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General enquiries
Contact us about demos, pricing, partnerships, deployments and onboarding.
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Send a quick message for getting-started help, general questions or demo requests.
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Choose the right support channel
Product support
Best for technical problems, failed imports, integrations, synchronization and BI API issues.
General enquiries
Best for demos, pricing, partnerships, onboarding and deployment discussions.
Best for quick questions, initial guidance and demo requests.
Technical
Support
Help us investigate your issue.
For technical problems, include enough information for us to understand what happened.
- ✓ Your organization name
- ✓ The feature or page affected
- ✓ What you were trying to do
- ✓ The exact error message
- ✓ The approximate date and time
- ✓ Steps for reproducing the problem
Protect your
Credentials
Never send passwords or access tokens.
FieldOps Support should not need your password to investigate a problem.
Do not send:
- × Your FieldOps password
- × KoboToolbox API tokens
- × ODK Central passwords
- × FieldOps BI Access Tokens
- × Database or server credentials
Redact sensitive values from screenshots and API request examples before sending them.
Want to see how FieldOps fits your organization?
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